Privacy Policy
Introduction
This Privacy Policy describes how CAPITAL CARE GROUP and its affiliates
(collectively “CAPITAL CARE GROUP , we, our, us”) collect, use, share, protect
or
otherwise process your information/ personal data through our website
www.Capital Care Group.com (hereinafter referred to as Platform). Please note that you
may be able to browse certain sections of the Platform without registering with us.
We do not offer any product/service under this Platform outside India and your
personal data will primarily be stored and processed in India. By visiting this Platform,
providing your information or availing any product/service offered on the Platform,
you expressly agree to be bound by the terms and conditions of this Privacy Policy,
the Terms of Use and the applicable service/product terms and conditions, and
agree to be governed by the laws of India including but not limited to the laws
applicable to data protection and privacy. If you do not agree please do not use
or
access our Platform.
Collection-
We collect your personal data when you use our
Platform, services or otherwise interact with us during the course of our relationship
and related information provided from time to time. Some of the information that
we may collect includes but is not limited to personal data / information provided to
us during sign-up/registering or using our Platform such as name, date of birth,
address, telephone/mobile number, email ID and/or any such information shared as
proof of identity or address. Some of the sensitive personal data may be collected
with your consent, such as your bank account or credit or debit card or other
payment instrument information or biometric information such as your facial
features or physiological information (in order to enable use of certain features
when opted for, available on the Platform) etc. all of the above being in accordance
with applicable law(s) You always have the option to not provide information, by
choosing not to use a particular service or feature on the Platform. We may track
your behavior, preferences, and other information that you choose to provide on our
Platform. This information is compiled and analyzed on an aggregated basis.
We will
also collect your information related to your transactions on Platform and such thirdparty
business partner platforms.
When such a third-party business partner collects
your personal data directly from you, you will be governed by their privacy policies.
We shall not be responsible for the third-party business partner’s privacy practices
or the content of their privacy policies, and we request you to read their privacy
policies prior to disclosing any information. If you receive an email, a call from a
person/association claiming to be CAPITAL CARE GROUP seeking any personal data
like debit/credit card PIN, net-banking or mobile banking password, we request you
to never provide such information. If you have already revealed such information,
report it immediately to an appropriate law enforcement agency.
Usage-
We use
personal data to provide the services you request. To the extent we use your
personal data to market to you, we will provide you the ability to opt-out of such
uses. We use your personal data to assist sellers and business partners in handling
and fulfilling orders; enhancing customer experience; to resolve disputes;
troubleshoot problems; inform you about online and offline offers, products,
services, and updates; customize your experience; detect and protect us against
error, fraud and other criminal activity; enforce our terms and conditions; conduct
marketing research, analysis and surveys; and as otherwise described to you at the
time of collection of information. You understand that your access to these
products/services may be affected in the event permission is not provided to us.
Sharing- We may share your personal data internally within our group entities, our
other corporate entities, and affiliates to provide you access to the services and
products offered by them. These entities and affiliates may market to you as a result
of such sharing unless you explicitly opt-out. We may disclose personal data to third
parties such as sellers, business partners, third party service providers including
logistics partners, prepaid payment instrument issuers, third-party reward programs
and other payment opted by you. These disclosure may be required for us to provide
you access to our services and products offered to you, to comply with our legal
obligations, to enforce our user agreement, to facilitate our marketing and
advertising activities, to prevent, detect, mitigate, and investigate fraudulent or
illegal activities related to our services. We may disclose personal and sensitive
personal data to government agencies or other authorized law enforcement
agencies if required to do so by law or in the good faith belief that such disclosure is
reasonably necessary to respond to subpoenas, court orders, or other legal process.
We may disclose personal data to law enforcement offices, third party rights owners,
or others in the good faith belief that such disclosure is reasonably necessary to:
enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement,
posting or other content violates the rights of a third party; or protect the rights,
property or personal safety of our users or the general public. Security Precautions-
To protect your personal data from unauthorized access or disclosure, loss or misuse
we adopt reasonable security practices and procedures. Once your information is in
our possession or whenever you access your account information, we adhere to our
security guidelines to protect it against unauthorized access and offer the use of a
secure server. However, the transmission of information is not completely secure for
reasons beyond our control. By using the Platform, the users accept the security
implications of data transmission over the internet and the World Wide Web which
cannot always be guaranteed as completely secure, and therefore, there would
always remain certain inherent risks regarding use of the Platform. Users are
responsible for ensuring the protection of login and password records for their
account. Data Deletion and Retention- You have an option to delete your account by
visiting your profile and settings on our Platform , this action would result in you
losing all information related to your account. You may also write to us at the
contact information provided below to assist you with these requests. We may in
event of any pending grievance, claims, pending shipments or any other services we
may refuse or delay deletion of the account. Once the account is deleted, you will
lose access to the account. We retain your personal data information for a period no
longer than is required for the purpose for which it was collected or as required
under any applicable law. However, we may retain data related to you if we believe
it may be necessary to prevent fraud or future abuse or for other legitimate
purposes. We may continue to retain your data in anonymized form for analytical
and research purposes. Your Rights- You may access, rectify, and update your
personal data directly through the functionalities provided on the Platform. Consent-
By visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your information on
the Platform in accordance with this Privacy Policy. If you disclose to us any personal
data relating to other people, you represent that you have the authority to do so and
permit us to use the information in accordance with this Privacy Policy. You, while
providing your personal data over the Platform or any partner platforms or
establishments, consent to us (including our other corporate entities, affiliates,
lending partners, technology partners, marketing channels, business partners and
other third parties) to contact you through SMS, instant messaging apps, call and/or
e-mail for the purposes specified in this Privacy Policy. You have an option to
withdraw your consent that you have already provided by writing to the Grievance
Officer at the contact information provided below.
Please mention “Withdrawal of
consent for processing personal data” in your subject line of your communication.
We may verify such requests before acting on our request. However, please note
that your withdrawal of consent will not be retrospective and will be in accordance
with the Terms of Use, this Privacy Policy, and applicable laws. In the event you
withdraw consent given to us under this Privacy Policy, we reserve the right to
restrict or deny the provision of our services for which we consider such information
to be necessary. Changes to this Privacy Policy- Please check our Privacy Policy
periodically for changes. We may update this Privacy Policy to reflect changes to our
information practices.
We may alert / notify you about the significant changes to the
Privacy Policy, in the manner as may be required under applicable laws.
Grievance Officer –
Name of the Office: Rajeshwar Gupta
Lakshay Uppal Designation: PROPRIETOR
CAPITAL CARE GROUP,
Plot No- 1103 Pandav Nagar, Patparganj Road, New Delhi - 110092
Contact us:
mail – r
ajeshwar@capitalcaregroup.com
phone – +91 98718 35151
Monday – Friday – 10:00 AM– 05:00 PM